Terms and Conditions Policy

-Terms and Conditions

Overview for Kitesurf lessons and Rental

The following general terms and conditions have been created to ensure a safe and enjoyable experience for all our guests at Paje Kitesurf Olkutati Zanzibar.

Please take the time to read them carefully

By reserving and/or booking your stay, you agree to the bilateral respective rights and obligations set out here.

The following general terms and conditions apply to any commercial relationship between the School Paje Kitesurf Olkutati Zanzibar and the customer.

The following names and terms herein have the meaning defined below:

The Company: Paje Kitesurf Olkutati Zanzibar LTD.

Customer: guests / Client / Student / Participant / travel agent

Insurances and Travel Documents

International travel to and from Zanzibar is not included in the package prices and is the responsibility of the client. We highly recommend travel insurance to cover cancellation and injury.
Each guest is responsible for the procurement of necessary travel documentation such as a passport. This will need to have a validity of at least 1 months to enter in Zanzibar.
You are required to possess a valid return ticket as well. Please contact your local embassy if you have any concerns regarding the entrance requirements for Zanzibar.
The company will not be held responsible for securing legal and/or travel documents, or for any loss the Client experiences for failing to comply with laws and regulations of the Zanzibar Government. In addition, the company will not be held liable for any of the Client’s acts of indecency in public, failure to respect and adhere to the local culture, or offensive behavior that conflict with the customs of Zanzibar.

Lessons and reservations

1. the Student must accept that all courses are weather dependent and that this may adversely affect the scheduling of the course. If in the judgment of Paje Kitesurf Olkutati Zanzibar a course is unable to start due to weather conditions or because safety could be compromised for any reason, then it will be rescheduled. If in the unlikely situation that any part of the program cannot be completed within the 4 weeks it is the responsibility of the Student to contact Paje Kitesurf Olkutati Zanzibar within 1 month to re-schedule any unfinished sections.
2. Students registered on to a course, will be charged full payment or 70:30 Installment, regardless of whether or not the Student completes the course.
3. Students are required to notify Paje Kitesurf Olkutati Zanzibar at the time of booking the course of any medical condition that may be relevant to any activity to be undertaken on the course and which could be considered a risk to their or others health and safety. All information given will be treated with strict confidentiality. Any student found to be failing to provide such will effectively void their insurance cover and the Paje Kitesurf Olkutati Zanzibar will not be held in any way accountable. In addition the Student will be requested to end their attendance at the course with no refund.
4. All courses are booked for the specified dates and are non-transferable. If a student misses their specified start date, a refund or alternative date will not be offered.
5. No course booking is confirmed before full payment or the first installment is received. Each course has a strict limit of 4 people – filled on a first come first served basis.
6. All decisions regarding the management or cancellation of any course are at the absolute discretion of Paje Kitesurf Olkutati Zanzibar whose decision shall be final.
7. Group reservations are valid just for a minimum number of students indicated in reservation. Paje Kitesurf Olkutati Zanzibar reserves the right to cancel the course with no refund for students that are missing out from the reservation.
8. The Paje Kitesurf Olkutati Zanzibar unfortunately cannot control the weather, and this may have an adverse effect on the 8 week schedule. Please be aware that the schedule is an outline and will be amended as necessary to suit the prevailing weather and sea conditions.

If the Client purchase a package of classes and do not use all course hours for reasons beyond the Company’s control, e.g. lack of wind, bad weather, the Client may use the cash equivalent for courses or rental of other Paje Kitesurf sports: windsurfing, wingfoil, wingSUP, SUP/kayak. The Company is not obliged to refund money for uncompleted course hours.

Other responsibilities of the Client and the Company

Anyone caught with or found to be taking illegal substances will be excluded immediately without refund.
All equipment provided will be in good working order and tested prior to use.
The Paje Kitesurf Olkutati Zanzibar will do its utmost to offer a placement to suit each individual’s requirements, but cannot guarantee an immediate placement, within the spot or at a student’s preferred location.
Due to working around tides, weather and wind the course hours vary and may not be 9-5 each day. We recommend staying in our recommended accommodation, and not more than 30 minutes travel away. The course leader will give plenty of notice should this be the case.

Students must be aware that power kite, kitesurf and watersports are potentially dangerous and are undertaken entirely at the Student’s risk. By enrolling into a course and completing and signing the booking form the Student confirms that he/she has read, understood and accepts these Terms & Conditions.

Overview for the shop

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at pajekitesurf@gmail.com and send your item to: Paje Kitesurf, Olkutati Zanzibar Office.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Paje Kitesurf, Olkutati Zanzibar Office.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.